About
AI Adoption & Enablement Strategist with a proven background in UX, community building, and user education. Expertly led large-scale global initiatives at Ernst & Young, driving 5x user growth and 83% adoption of EY's private GenAI platform for 300,000+ employees. Transforms complex tools into intuitive, people-centered experiences, building trust and strengthening communities to foster human-centric ways of working.
Work
Ernst & Young LLP
|Assistant Manager, Global EY.ai Internal Comms & Engagement
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Summary
Led global AI adoption and engagement for EY's private GenAI platform, empowering 300,000+ employees through strategic communications, UX-driven content, and community initiatives.
Highlights
Led internal communications and engagement for EY.ai EYQ, a private GenAI platform, facilitating adoption for 300,000+ global employees by integrating UX expertise with intuitive content and live demos.
Drove significant platform growth by leading monthly EYQ demo events with 10,000+ attendees, collaborating cross-functionally to achieve 5x user growth and 83% adoption rates.
Co-launched the highly successful EY.ai Go-To-Market Treasure Hunt campaign, developing engagement strategies and designing visual assets that garnered positive recognition and firm-wide adoption.
Managed community engagement for EYQ (10K+) and Global AI (145K+) communities, driving 7.5M+ interactions and a 47% year-over-year engagement increase in FY24.
Co-led the EYQ Champions Network (250+ members), empowering advocates and managing global team engagement, resulting in millions of user interactions.
Ernst & Young LLP
|Design Assistant Manager, EY US Learning Lab
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Summary
Directed design and development of interactive eLearning experiences, leveraging UX/UI and instructional strategy to enhance learning platforms for major clients.
Highlights
Directed the design and development of interactive eLearning experiences for major clients including FAA, UPS, Exelon, Duke Energy, and the University of Southern California.
Spearheaded UX/UI design for The King Center's Nonviolence 365 program, creating engaging, user-centered gamified eLearning experiences.
Shaped the UX/UI design and instructional strategy for EY's Learning Experience Platform (LXP), significantly enhancing platform effectiveness and user engagement.
NogginLabs Inc.
|Senior Graphic Designer
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Summary
Led design efforts for gamified eLearning experiences and optimized UI/UX workflows, enhancing learning platform usability for diverse clients.
Highlights
Led comprehensive UX/UI design efforts for gamified eLearning experiences, serving high-profile clients including Nike, NASA JPL, Walmart, Morgan Stanley, and American Red Cross.
Optimized UI/UX design workflows through prototyping and iterative design, significantly enhancing the effectiveness and usability of learning platforms.
Collaborated closely with cross-functional teams to translate complex content into intuitive, visually engaging learning solutions, ensuring high client satisfaction and project delivery.
Education
Vancouver Film School
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Diploma
Classical & 3D Animation
Boston University
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BFA
Graphic Design
Skills
AI Product Adoption & Enablement
AI Product Adoption, AI Enablement.
Internal Communications & Messaging
Internal Communications, Messaging.
Live Demo Facilitation & Training
Live Demo Facilitation, Training.
AI-related Technical Support
AI Technical Support.
Community Engagement & Moderation
Community Engagement, Moderation.
Event Programming & Campaign Design
Event Programming, Campaign Design.
Content & Program Strategy
Content Strategy, Program Strategy.
Cross-Functional Collaboration
Cross-Functional Collaboration, Leadership, Product Management, Learning & Development, Enablement, Adoption, Communications.
Feedback Loop Design
Feedback Loop Design.
Social Media Outreach
Social Media Outreach.
UX/UI Design
UX Design, UI Design.
Gamification
Gamification.
Microsoft 365 Enterprise
Viva Engage, SharePoint, PowerBI, Word, PowerPoint, Excel.
Generative AI Tools
M365 Copilot, ChatGPT, Copilot Studio, Power Platform, Gemini, Claude, Replit, Bolt, Cursor, Midjourney, Adobe Firefly, Leonardo.ai.
Collaboration & Communication Tools
MS Teams, Slack, LinkedIn, Discord.
Design Software
Adobe Creative Suite, Canva, Figma.